ORDERING INFO

For help with your order
Pre-ordering
Exchange/Return Policy
Site Security
Privacy

For help with your order:

• Email info@vividaquariums.com
• Phone 1-800-993-0979 or if you are in the Los Angeles area please call 818-348-3288
• We will accept money orders or cashier’s checks.

Pre-ordering: Since many factors affect livestock availability from day to day and week to week, we encourage you to pre-order any livestock that is marked Pre-Order Now! There are two reasons some livestock are marked as pre-orders. One, the specimen has not yet arrived at our holding facility. Or two, the specimen is still acclimating.

• Why is it necessary for livestock to be acclimated at Vivid Aquariums’ holding facility? Most livestock have already traveled thousands of miles before arriving at our holding facility. We must quarantine all livestock to make sure they are free from disease and fully adjusted to aquarium life. This allows us to be sure that you get consistent high quality, well-adjusted livestock.

Most pre-ordered livestock are shipped within 14 days. See Shipping FAQs. If for some reason we are unable to locate your pre-ordered item after ten days, we will call or e-mail you to discuss availability and give you the chance to either cancel your pre-order and receive a full refund, or let us keep searching. Pre-orders may not be cancelled until after the initial ten-day wait period.

Exchange/Return Policy:

• No fish, coral, invertebrates, live rock, or live sand may be returned or exchanged for any reason except for items that fall under the 15-Day Guarantee.
• No liquid products of any kind may be returned or exchanged.
• All drygoods and aquarium supplies are subject to a 20% restocking fee and must be unopened and in re-sellable condition.
• No returns will be accepted without return authorization from Vivid Aquariums.
• To get a return authorization you may call or e-mail info@vividaquariums.com. Be sure to include your name and number.
• Return shipping is at your expense.
• If any of your merchandise is damaged or defective you must notify us immediately to receive return authorization.
• Damaged or defective merchandise will be exchanged for the same item and Vivid Aquariums will pay for all related shipping charges.
• No returns or exchanges of any kind for any product will be accepted after 30 days from the invoice date. We will be glad to refer you to the manufacturer in the unlikely event you require warranty service for any product purchased.
• Any orders you wish to cancel must be cancelled within 24 hours after placing your order.

Site Security: Since information security is critical to our business, we process all orders through Authorize Net. We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We store information gathered on secure computers located in a locked data center. The number of employees involved in the management of the data center that have physical access to these computers is limited. We use firewalls and other security technology to prevent our computers from being accessed by unauthorized persons.

Privacy: We respect your right to privacy and will not share your personal information with any third party.