Pre-ordering: Since many factors affect livestock availability from day to day and week to week, we encourage you to pre-order any livestock that is marked Pre-Order Now! There are two reasons some livestock are marked as pre-orders. One, the specimen has not yet arrived at our holding facility. Or two, the specimen is still acclimating.

• Why is it necessary for livestock to be acclimated at Vivid Aquariums’ holding facility? Most livestock have already traveled thousands of miles before arriving at our holding facility. We must quarantine all livestock to make sure they are free from disease and fully adjusted to aquarium life. This allows us to be sure that you get consistent high quality, well-adjusted livestock.

Most pre-ordered livestock are shipped within 14 days. If for some reason we are unable to locate your pre-ordered item after ten days, we will call or e-mail you to discuss availability and give you the chance to either cancel your pre-order and receive a full refund, or let us keep searching. Pre-orders may not be cancelled until after the initial ten-day wait period. All items ordered with a pre-order item will wait to ship together.