EXCHANGE AND RETURN POLICY

  • No fish, coral, invertebrates, live rock, or live sand may be returned or exchanged for any reason except for items that fall under the 15-Day Guarantee.
  • No liquid products of any kind may be returned or exchanged.
  • All drygoods and aquarium supplies are subject to a 20% restocking fee and must be unopened and in re-sellable condition.
  • No returns will be accepted without return authorization from Vivid Aquariums.
  • To get a return authorization you may call or e-mail info@vividaquariums.com. Be sure to include your name and number.
  • Return shipping is at your expense.
  • If any of your merchandise is damaged or defective, please notify us immediately to receive return authorization.
  • Damaged or defective merchandise will be exchanged for the same item and Vivid Aquariums will pay for all related shipping charges.
  • No returns or exchanges of any kind for any product will be accepted after 30 days from the invoice date. We will be glad to refer you to the manufacturer in the unlikely event you require warranty service for any product purchased.
  • Any orders you wish to cancel must be cancelled within 24 hours after placing your order.