Livestock Guarantee 15-Day Guarantee vs. 7-Day Guarantee 7-Day Guarantee Terms and Conditions 15-Day Guarantee vs. 7-Day Guarantee If you order livestock from our website and pick up your order, our 15-Day Guarantee agreement still applies. We will refund your shipping charge. If you purchase livestock in our store, there is a 7 Day Guarantee. See Terms and Conditions below. This is because prices are lower in our store than online. Plus, you get the added benefit of choosing your own livestock. Please understand that our online store and retail store are two different operations. Therefore, livestock and drygood prices may vary. 7-Day Guarantee Terms and Conditions: Seven-day guarantee begins on the initial purchase date. Customer must follow all acclimating procedures. Tank’s water chemistry must be within the following parameters: - Temperature – between 75°- 83° F and constant - Ammonia – 0.0 ppm - Nitrite – 0.0 ppm - Nitrate – 0.0-30 ppm - pH – 8.1-8.4 - Specific gravity – 1.020-1.025 We will not be responsible for livestock that has died as a result of being harassed or picked on by other fish. Specimen must be returned with a return authorization number according to directions below. Please do not discard specimens without our consent. Store credit from livestock can only be used on new livestock. We will not replace replacements. Exempt Species: The exempt species listed below have special needs that must be met if they are to be kept in an aquarium. Water quality and careful acclimation are particularly important for these species. Many of them also have special dietary needs and require careful attention to feeding. The fish and invertebrates listed in red below have the ability to secrete toxins, when stressed and/or upon death, that may kill other fish in the aquarium. Careful attention must be paid to these species to alleviate sources of stress. If these specimens become sick, remove them immediately to a separate holding tank. Vivid Aquariums cannot accept responsibility for any losses that occur if one of these species poisons the aquarium. The following fish and corals are exempt from our 7-Day Guarantee: Large Angels Regal Angel Scribbled Angel Goldflake Angel Personifer Angel Boxfish Longhorn Cowfish Yellow Boxfish Blue Boxfish Spotted Boxfish Thornback Cowfish Groupers Leaflip Grouper Sweetlips Oriental Sweetlips Sharks & Stingrays All Items Tangs Achilles Tang Clown Tang Powder Blue Tang Wrasse Leopard Wrasse Green Wrasse Red Coris Wrasse Yellowtail Coris Twin Spot Wrasse Juvenile Misc Fish Flashlight Fish Anemones Sebae Anemone Carpet Anemones (All) Ritteri Anemone Long Tentacle Anemone Soft Corals Carnation Coral Spaghetti Leather Coral Sea Cucumbers Sea Apples (All) How to return dearly departed livestock: Call or email (info@vividaquariums.com) immediately within the Seven days to report loss. Be sure to include name, number, and message. Place deceased specimen in sealed plastic bag. Sprinkle specimen with table salt to prevent decay and place in freezer. After you receive return authorization by phone or email, place sealed bag in a padded envelope or small box and return to our store with a water sample. Your water sample must be in a separate container. You must bring the deceased specimen back to us for inspection within 7 days. *We reserve the right to change policies without notice.