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Livestock Guarantee
15-Day Guarantee vs. 7-Day Guarantee
7-Day Guarantee Terms and Conditions
15-Day Guarantee vs. 7-Day Guarantee
If you order livestock from our website and pick up your order, our 15-Day Guarantee agreement still applies. We will refund your shipping charge.
If you purchase livestock in our store, there is a 7 Day Guarantee. See Terms and Conditions below. This is because prices are lower in our store than online. Plus, you get the added benefit of choosing your own livestock. Please understand that our online store and retail store are two different operations. Therefore, livestock and drygood prices may vary.
7-Day Guarantee
Terms and Conditions:
- Seven-day guarantee begins on the initial purchase date.
- Customer must follow all acclimating
procedures.
- Tank’s water chemistry must be within the following parameters:
- Temperature – between 75°- 83° F and constant - Ammonia – 0.0 ppm - Nitrite – 0.0 ppm - Nitrate – 0.0-30 ppm - pH – 8.1-8.4
- Specific gravity – 1.020-1.025
- We will not be responsible for livestock that has died as a result of being
harassed or picked on by other fish.
- Specimen must be returned with a return authorization number according
to directions below. Please do not discard
specimens without our consent.
- Store credit from livestock can only be used on new livestock.
- We will not replace replacements.
Exempt Species:
The exempt species listed below have special needs that must be met if they
are to be kept in an aquarium. Water quality and careful acclimation are
particularly important for these species. Many of them also have special
dietary needs and require careful attention to feeding.
The fish and invertebrates listed in red below
have the ability to secrete toxins, when stressed and/or upon death, that may
kill other fish in the aquarium. Careful attention must be paid to these species
to alleviate sources of stress. If these specimens become sick, remove them
immediately to a separate holding tank. Vivid Aquariums cannot accept
responsibility for any losses that occur if one of these species poisons the
aquarium.
The following fish and corals are exempt from our 7-Day Guarantee:
Large Angels
Regal Angel Scribbled Angel Goldflake Angel Personifer Angel
Boxfish
Longhorn Cowfish
Yellow Boxfish
Blue Boxfish
Spotted Boxfish
Thornback Cowfish
Groupers
Leaflip Grouper
Sweetlips
Oriental Sweetlips
Sharks & Stingrays
All Items
Tangs
Achilles Tang
Clown Tang
Powder Blue Tang |
Wrasse
Leopard Wrasse
Green Wrasse
Red Coris Wrasse Yellowtail Coris
Twin Spot Wrasse Juvenile
Misc Fish
Flashlight Fish
Anemones
Sebae Anemone
Carpet Anemones (All)
Ritteri Anemone
Long Tentacle Anemone
Soft Corals
Carnation Coral
Spaghetti Leather Coral
Sea Cucumbers
Sea Apples (All) |
How to return dearly departed livestock:
- Call or email (info@vividaquariums.com)
immediately within the Seven days to report loss. Be sure to include
name, number, and message.
- Place deceased specimen in sealed plastic bag. Sprinkle specimen with table salt to prevent decay
and place in freezer.
- After you receive return authorization by phone or email, place sealed
bag in a padded envelope or small box and return to our store with a water
sample. Your water sample must be in a separate container.
- You must bring
the deceased specimen back to us for inspection within 7 days.
*We reserve the right to change policies without notice.
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