Return and Exchange Policy No fish, coral, invertebrates, live rock, or live sand may be returned or exchanged for any reason except for items that fall under the Livestock Guarantee. No liquid products of any kind may be returned or exchanged. All drygoods and aquarium supplies are subject to a 20% restocking fee and must be unopened and in re-sellable condition. No returns will be accepted without return authorization from Vivid Aquariums. To get a return authorization you may call or e-mail info@vividaquariums.com. Be sure to include your name and number. If any of your merchandise is damaged or defective you must notify us immediately to receive return authorization. Damaged or defective merchandise will be exchanged for the same item. No returns or exchanges of any kind for any product will be accepted after 30 days from the purchase date. We will be glad to refer you to the manufacturer in the unlikely event you require warranty service for any product purchased. Any orders you wish to cancel that must be shipped must be cancelled within 24 hours after placing your order. *We reserve the right to change policies without notice.